Product & Service Policies

Custom Clothing Payments:A 50% deposit is required prior to design work, and/or receipt of sizing samples.  We DO NOT accept orders, nor do we accept changes to orders or sizing via email; orders must be submitted via our order form.  Prior to U.S. shipping, customers will receive final payment notification – this final bill may be greater than your deposit if overall orders changes have been made.  ALL CUSTOMERS MUST PAY THE REMAINING BILL PRIOR TO DOMESTIC SHIPPING.  If your order is time sensitive, please be aware that we will not ship until we receive final payment.  Tradewind Sports and Carvalho are not responsible for late deliveries relating to late payment.  All orders must be paid in full within 30 days of production; unpaid clothing beyond your deposit will be sold to recoup costs.

We offer a limited, 100% Satisfaction & Warrantee Guarantee.  Should your order be incorrect at the time of delivery (e.g., incorrect design, incorrect sizes, damaged product), you must contact us within 7 days of receipt for compensation.  SIZING SAMPLES ARE OFFERED FREE OF CHARGE AND RECOMMENDED.  ERRORS IN SIZING SPECS on clothing may require return of some or all clothing for evaluation WITHIN 7 DAYS OF NOTIFICATION; failure to return requested products may result in forfeiture of compensation or order correction.  WE ARE NOT RESPONSIBLE FOR CUSTOMER ERRORS ON SIZING; SAMPLE KITS ARE PROVIDED FREE OF CHARGE.

Coaching: Coaching clients are required to pay a set-up fee plus one month of coaching (deposit) at time of set-up.  Clients must give 30 days notice prior to service termination or forfeit their deposit.  Clients are billed on the 10th of each month prior to their due date with all payments due the following 10th of the month; i.e., you are billed for August coaching on July 10th and are expected to pay by August 10th.  PLEASE NOTE: All clients are responsible for on-time payment, regardless of receipt of invoice.  Any payment received after the 15th of a current month is considered late and will be assessed a $5 per week late fee starting at the BEGINNING of each week.

All other products & services: Payment must be made at the time of purchase or service, NO EXCEPTIONS.